Knowledge Worker Process Automation
Jan 4, 2016, 5:26 PM
Since Peter Drucker’s coining of the term, in his 1957 famous book, Landmarks of Tomorrow: A Report on the New, in contemporary business, those who use or handle information have become known as, “knowledge workers.”
In most organizations, administrative managers lean on a core group—the knowledge workers—to perform most of the business operational functions. What about those other personnel who are outside the core...